Frequently Asked Questions
See answers to our most frequently asked questions. Can't find what you're looking for? Contact us here.
MOST POPULAR
When will my order be shipped?
Unless otherwise noted, orders are typically processed to be packed and shipped out within 2-3 weeks. You will receive the tracking order information once your purchase has been shipped. Please allow for longer shipping times when ordering from outside of the United States.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. For more information, please click here to view wholesale details and fill out the form below, or email us at info@booksandbrownsugarco.com.
COMPANY INFO
Where is BOOKS AND BROWN SUGAR CO located?
Books and Brown Sugar Co. is an online business based in Dallas, Texas. Our mailing address is PO Box 225586 Dallas, TX 75222.
Does BOOKS AND BROWN SUGAR CO have any physical stores?
Books and Brown Sugar Co. is currently an online-based business without a physical storefront. However, we plan to open a physical location in the near future. Stay tuned for updates.
Why was BOOKS AND BROWN SUGAR CO started?
I started this brand after struggling to find bookish products that represented my culture and the books I loved. We’re all about celebrating and sharing our stories and community through powerful books, apparel, and literary events. I am so glad to share our journey with you all! ✨
ORDERS, SHIPPING, & REFUNDS
Can I get a refund?
All sales are final. If you have received a defected item, please email us at info@booksandbrownsugarco.com and provide an image of the merchandise purchased within 14 days of the delivery date. We will be happy to send a new item to you at no cost.
Can I exchange my item?
Unfortunately, we do not accept any returns or exchanges. If your item is in need of replacement, please contact customer care.
How do sizes run?
All items run true to size. In addition, all t-shirt sizes are unisex.
Do you offer gift cards?
Gift cards are a fun and easy way to send a gift to someone when you don't know their size or what design they might want. All gift cards are virtual. A code will be generated and sent to your email, where you can either print it out or forward to the receiver. Gift cards are non-refundable.
subscription box
What is the Books and Brown Sugar Subscription Box?
The Books and Brown Sugar Subscription Box is more than just books and a box—it’s an experience. Each box features a handpicked book by an incredible author and curated items that celebrate joy, creativity, and connection.
What type of items do you send?
Our boxes are filled with exclusive merch, book-inspired products, and unique items designed to enhance your reading journey and bring the stories to life.
What subscription options are available?
We offer flexible subscription plans:
Quarterly Subscription: Pay per box.
Annual Subscription: Save with a one-time yearly payment
Subscription schedule:
Coming Soon
Subscription Management & Billing
You can log into your account on our website to update your shipping address, payment details, or manage your subscription (including pausing or canceling). If you need assistance, email us at info@booksandbrownsugarco.com, and we’ll be happy to help..
Shipping & Delivery
Subscription boxes ship quarterly in February, June, September, and December, typically arriving mid-month. You’ll receive tracking information once your box ships. For questions or missing packages, email us at info@booksandbrownsugarco.com with your order number.
Refunds & Returns
Subscriptions are non-refundable, and returns are not accepted due to the personalized nature of our boxes. To avoid renewal charges, cancel before February 1, June 1, September 1, or December 1. Refunds are only available within 72 hours after a renewal charge. For damaged or missing items, contact us within 14 days of delivery.